jlhot Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how jlhot ("jlhot," "we," "us," "our") collects, uses, stores, shares, and protects the personal data of users ("you," "Player," "User") who access or use the jlhot platform at jlhot.vip and any associated mobile-optimized versions (collectively, the "Platform").

1.2 jlhot is committed to protecting the privacy and personal data of all players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC) of the Philippines.

1.3 By registering for a jlhot account or using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

1.4 This Policy should be read together with jlhot's Terms & Conditions, available at jlhot.vip/terms-conditions, and our Responsible Gaming Policy at jlhot.vip/responsible-gaming.

2. Personal Data We Collect

2.1 jlhot collects the following categories of personal data from players:

2.2 jlhot does not collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly necessary for identity verification and regulatory compliance purposes.

3. How We Collect Your Data

3.1 Directly from you — when you register a jlhot account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.

3.2 Automatically — when you use the Platform, jlhot's systems automatically collect technical and usage data through server logs, cookies, and similar tracking technologies. See Section 9 (Cookies) for more detail.

3.3 From third parties — jlhot may receive data about you from payment processors (e.g., GCash, PayMaya), identity verification providers, fraud prevention services, and analytics providers, where necessary to operate the Platform and comply with applicable law.

4. How We Use Your Personal Data

4.1 jlhot uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your jlhot account;
• Identity and age verification: Confirming that you are at least 21 years of age and verifying your identity as required by Philippine regulations;
• Payment processing: Processing deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card;
• Regulatory compliance: Meeting obligations under Philippine law, including anti-money laundering (AML) requirements and PAGCOR reporting obligations;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized access, and other prohibited conduct;
• Customer support: Responding to your queries, complaints, and support requests;
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling and administering self-exclusion and deposit limit tools;
• Platform improvement: Analyzing usage data to improve the jlhot platform, game selection, and user experience;
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

4.2 jlhot will not use your personal data for any purpose incompatible with those listed above without first obtaining your consent or as otherwise permitted by applicable law.

5. Legal Basis for Processing

5.1 jlhot processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given clear, informed consent to the processing of your data for a specific purpose (e.g., marketing communications);
• Contractual necessity: Where processing is necessary to perform the contract between you and jlhot (i.e., the Terms & Conditions governing your account);
• Legal obligation: Where processing is required to comply with applicable Philippine law, including AML regulations, PAGCOR requirements, and NPC directives;
• Legitimate interests: Where processing is necessary for jlhot's legitimate interests (e.g., fraud prevention, platform security, responsible gaming monitoring), provided those interests are not overridden by your rights and interests.

6. Data Sharing and Disclosure

6.1 jlhot does not sell your personal data to third parties. We may share your data only in the following circumstances:

• Service providers: Third-party providers who assist jlhot in operating the Platform, including payment processors (GCash, PayMaya, banks), KYC/identity verification providers, fraud detection services, cloud hosting providers, and customer support tools. These providers are contractually bound to process your data only as instructed by jlhot and in accordance with applicable data protection law;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government agencies, where disclosure is required by law or regulatory directive;
• Law enforcement: Philippine law enforcement agencies or courts, where disclosure is required by a valid legal order, subpoena, or warrant;
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of jlhot's assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations;
• With your consent: To any other third party where you have given explicit prior consent to such disclosure.

6.2 Where jlhot shares your data with third-party service providers, we require those providers to implement appropriate technical and organizational security measures and to process your data solely for the purposes specified by jlhot.

6.3 jlhot does not transfer your personal data outside the Philippines except where necessary to operate the Platform (e.g., cloud hosting infrastructure) and only where adequate data protection safeguards are in place.

7. Data Retention

7.1 jlhot retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specific retention periods are as follows:

7.2 After the applicable retention period, jlhot will securely delete or anonymize your personal data in accordance with its data disposal procedures.

7.3 Where jlhot is required to retain data beyond the standard retention period due to an ongoing legal dispute, regulatory investigation, or court order, the data will be retained until the matter is fully resolved.

8. Data Security

8.1 jlhot implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jlhot Platform;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of the Platform;
• Multi-factor authentication (MFA) options for player accounts;
• Intrusion detection and fraud monitoring systems operating 24/7;
• Staff training on data protection and information security best practices.

8.2 While jlhot takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. jlhot cannot guarantee absolute security and is not liable for unauthorized access resulting from circumstances beyond its reasonable control.

8.3 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlhot will notify the National Privacy Commission within 72 hours of becoming aware of the breach and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

8.4 You are responsible for maintaining the security of your jlhot account credentials. If you suspect unauthorized access to your account, please contact jlhot support immediately.

9. Cookies and Tracking Technologies

9.1 jlhot uses cookies and similar tracking technologies (e.g., web beacons, pixel tags) to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform.

9.2 jlhot uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, game settings) to improve your experience on the Platform.
• Analytics cookies: Collect anonymized data about how players use the Platform (e.g., pages visited, time spent) to help jlhot improve its services.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of jlhot's marketing campaigns. These are only set with your consent.

9.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are essential to the Platform's operation.

10. Your Data Privacy Rights

10.1 Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jlhot:

• Right to be informed: You have the right to be informed about how jlhot collects and processes your personal data, as set out in this Policy;
• Right of access: You have the right to request a copy of the personal data jlhot holds about you and information about how it is processed;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data jlhot holds about you;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jlhot's legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jlhot's legitimate interests;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jlhot has violated your data privacy rights.

10.2 To exercise any of the above rights, please contact jlhot's Data Protection Officer (DPO) using the contact details in Section 13. jlhot will respond to your request within thirty (30) days of receipt, or within such extended period as permitted by applicable law.

10.3 jlhot may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized parties.

11. Minors and Age Restriction

11.1 jlhot implements age verification procedures during registration to prevent underage access to the Platform. If jlhot discovers that personal data has been collected from an individual under the age of 21, jlhot will promptly delete that data and close the associated account.

11.2 If you are a parent or guardian and believe that your child under the age of 21 has registered on the jlhot Platform, please contact jlhot support immediately so that the account can be closed and the data deleted.

12. Changes to This Privacy Policy

12.1 jlhot reserves the right to update or modify this Privacy Policy at any time. When material changes are made, jlhot will notify registered players via their registered email address or through a prominent notice on the Platform, at least seven (7) days before the changes take effect where practicable.

12.2 The current version of this Policy, together with the effective date, will always be available at jlhot.vip/privacy-policy. We encourage you to review this Policy periodically to stay informed about how jlhot protects your data.

12.3 Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

13. Contact Our Data Protection Officer

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or jlhot's handling of your personal data, please contact our Data Protection Officer (DPO):

jlhot Data Protection Officer
Email: privacy@jlhot.vip
General Support: support@jlhot.vip

13.2 You may also reach jlhot's support team via live chat on the Platform, available 24 hours a day, 7 days a week.

13.3 If you are not satisfied with jlhot's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.